You can cancel your order before the product has not been processed for shipment. Once cancelled, complete amount will be refunded for prepaid orders.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

Starshield.in reserves the right to cancel any order under the following circumstances:

• Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
• In case of wrong product price or specification mentioned on Starshield.in
• Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled.
• If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
• Suspected fraudulent information.

Returns

We offer Return/Replacement within 7 days of delivery of the order. In the event of some problem with the shipment you receive such as less quality of material delivered or some issue with the packaging , it must be reported to us within 48 hours of delivery.

Guidelines for Returns & Replacement:

Return/Replacement Criteria

• Product Delivered is physically damaged/defective
• Wrong item delivered
• Wrong color of coating
• Wrong quantity (We would first try to arrange a reshipment in this case before processing any returns)

Return Eligibility

• Customer should intimate us within 48 hours of receiving the order
• If an item was delivered defective or damaged, it should be notified to the Starshield Technologies (starshieldpaint@gmail.com) or @ +91 8588862999 (Helpline Number) within 48 hours from the time of delivery
• Product should be unused. Not even once
• Brand packing should remain intact
• Invoice should be available
• All the tags/labels should be available
• Products which have “No Returns” mentioned on the website would not be returned

Returning a product

There are 2 ways to Return the product. One is to return the product to the courier partner sent by Starshield. However, in some cases, Return service is not offered by our Logistic Service Providers. In all such cases Customer needs to send the product to us through India Post only and we will reimburse courier charges.

Steps to follow to Return a product

Customer should follow the below mentioned steps in order to Return any item.

• Customer should intimate us through call/email within 48 hours of receiving the order. Customer has to make sure that
• We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 -3 business days.
• Customer has to make sure that he packs the product in proper manner and paste the invoice on it.
• Customer will have to handover the product to the courier boy.
• Once picked up product will be sent to us by the courier partner.
• Upon receiving the product a Quality inspection would be performed over the product. It will take 4 working days time.
• If any damage/defect is found from Starshield, we will try to arrange a replacement.
• In case of refund, money will be refunded to the customer.

In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us only through India post at the below mentioned address once the request for reverse pickup is raised:

Star Shield Technologies Pvt. Ltd, R-1/88, RDC, Raj Nagar, Ghaziabad, Uttar Pradesh, 201002 India

Once sent, customer needs to share the Courier slip along with the following bank details at starshieldpaint@gmail.com:

• Account number
• Account holder name (Same as registered with Starshield.in
• IFSC Code

Upon receiving the product a Quality inspection would be performed over the product. It will take 4 working days time.

Incase, product doesn’t clear Quality inspection, we will re-ship the product to the customer and he will have to bear the courier charges for re-shipment in order to receive the product. No courier charges to send the product to us will be re-imbursed.

Other Terms and Conditions

• Items bought under Sale will not be covered under Return policy.
• Items sold as combo can’t be Returned individually.

Refunds

Once cancelled, full amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.

• Credit/Debit Card/Net Banking/Wallets – 7 business days
• If you have made the payment by NEFT and Cheque you need to share the below mentioned details at starshieldpaint@gmail.com from your registered e-mail id.
• Upon receiving the information, your refund will be processed in 7 business days and same will reflect in your account in another 7 business days.
• For EMI payment, refund will be credited in 15-20 business days after cancellation.

Refunds on returned items

Once the order has successfully passed the Product Inspection, refund will be done according to the payment mode chosen by the customer at the time of placing the order.