.ss-aichat{position:fixed;bottom:92px;right:24px;z-index:999999999;font-family:Poppins,sans-serif}@media (max-width: 768px){.ss-aichat{bottom:84px;right:16px}}.ss-aichat__toggle{position:relative;display:flex;align-items:center;justify-content:center;width:56px;height:56px;border-radius:50%;background:#c40000;border:none;cursor:pointer;box-shadow:0 4px 20px #c4000073;transition:transform .2s ease,box-shadow .2s ease;outline:none}.ss-aichat__toggle:hover{transform:scale(1.07);box-shadow:0 6px 24px #c400008c}.ss-aichat__toggle-icon{color:#fff;transition:opacity .2s ease,transform .2s ease;position:absolute;pointer-events:none}.ss-aichat__toggle-icon--close{opacity:0;transform:rotate(-80deg) scale(.6)}.ss-aichat--open .ss-aichat__toggle-icon--chat{opacity:0;transform:rotate(80deg) scale(.6)}.ss-aichat--open .ss-aichat__toggle-icon--close{opacity:1;transform:rotate(0) scale(1)}.ss-aichat__toggle:before{content:"";position:absolute;top:-5px;right:-5px;bottom:-5px;left:-5px;border-radius:50%;border:2px solid rgba(196,0,0,.45);animation:ss-pulse 2.2s ease-out infinite;pointer-events:none}.ss-aichat--open .ss-aichat__toggle:before{display:none}@keyframes ss-pulse{0%{opacity:1;transform:scale(1)}to{opacity:0;transform:scale(1.6)}}.ss-aichat__panel{position:fixed;bottom:0;left:0;right:0;height:74vh;height:74dvh;max-height:500px;background:#fff;border-radius:18px 18px 0 0;box-shadow:0 -8px 40px #00000029;display:flex;flex-direction:column;overflow:hidden;transform:translateY(110%);opacity:0;transition:transform .32s cubic-bezier(.4,0,.2,1),opacity .32s ease;pointer-events:none}.ss-aichat__panel--open{transform:translateY(0);opacity:1;pointer-events:auto}.ss-aichat__header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;background:#1a1a1a;flex-shrink:0}.ss-aichat__header-info{display:flex;align-items:center;gap:10px}.ss-aichat__avatar{width:36px;height:36px;border-radius:50%;background:#c40000;color:#fff;font-size:10px;font-weight:700;letter-spacing:.03em;display:flex;align-items:center;justify-content:center;flex-shrink:0}.ss-aichat__name{font-size:14px;font-weight:600;color:#fff;line-height:1.2}.ss-aichat__status{display:flex;align-items:center;gap:5px;font-size:10px;color:#fff9;margin-top:2px}.ss-aichat__status:before{content:"";display:block;width:6px;height:6px;border-radius:50%;background:#22c55e;flex-shrink:0}.ss-aichat__close{display:flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:50%;background:#ffffff1a;border:none;cursor:pointer;color:#fff;transition:background .15s ease;flex-shrink:0}.ss-aichat__close:hover{background:#ffffff38}.ss-aichat__close svg{pointer-events:none}.ss-aichat__messages{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px;scroll-behavior:smooth;overscroll-behavior:contain}.ss-aichat__messages::-webkit-scrollbar{width:4px}.ss-aichat__messages::-webkit-scrollbar-thumb{background:#0000001f;border-radius:4px}.ss-aichat__msg{display:flex;max-width:82%}.ss-aichat__msg--ai{align-self:flex-start}.ss-aichat__msg--user{align-self:flex-end}.ss-aichat__msg p{margin:0;padding:10px 14px;font-size:13px;line-height:1.6;word-break:break-word}.ss-aichat__msg--ai p{background:#f4f4f6;color:#1a1a1a;border-radius:4px 16px 16px}.ss-aichat__msg--user p{background:#c40000;color:#fff;border-radius:16px 4px 16px 16px}.ss-aichat__msg--typing{align-self:flex-start;padding:12px 16px;background:#f4f4f6;border-radius:4px 16px 16px;display:flex;align-items:center;gap:5px}.ss-aichat__msg--typing span{display:block;width:7px;height:7px;border-radius:50%;background:#9ca3af;animation:ss-dot 1.3s ease-in-out infinite}.ss-aichat__msg--typing span:nth-child(2){animation-delay:.18s}.ss-aichat__msg--typing span:nth-child(3){animation-delay:.36s}@keyframes ss-dot{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-5px);opacity:1}}.ss-aichat__footer{padding:12px 16px;border-top:1px solid #f0f0f2;flex-shrink:0;background:#fff}.ss-aichat__form{display:flex;align-items:center;gap:8px;border:1.5px solid #e0e0e6;border-radius:999px;padding:6px 6px 6px 14px;transition:border-color .2s ease}.ss-aichat__form:focus-within{border-color:#c40000}.ss-aichat__input{flex:1;border:none;background:transparent;font-family:Poppins,sans-serif;font-size:13px;color:#1a1a1a;min-width:0;outline:none;box-shadow:none}.ss-aichat__input::placeholder{color:#b0b8c8}.ss-aichat__input:disabled{opacity:.55}.ss-aichat__send{width:34px;height:34px;border-radius:50%;background:#c40000;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .15s ease}.ss-aichat__send:hover{background:#a80000}.ss-aichat__send:disabled{opacity:.5;cursor:not-allowed}.ss-aichat__send svg{color:#fff;pointer-events:none}.ss-aichat__msg--error p{background:#fff1f1;color:#b91c1c;border-radius:4px 16px 16px;font-size:12px}.ss-aichat__msg--escalated p{border-left:3px solid #f59e0b}.ss-aichat__escalated-tag{margin-top:4px;font-size:10.5px;font-weight:600;color:#b45309}@media (min-width: 480px){.ss-aichat__panel{position:absolute;bottom:70px;right:0;left:auto;width:330px;height:460px;max-height:calc(100dvh - 178px);border-radius:16px;transform:translateY(10px) scale(.96);transform-origin:bottom right;box-shadow:0 8px 40px #0000002e,0 2px 8px #00000014}.ss-aichat__panel--open{transform:translateY(0) scale(1)}}